Security incident response : take control of the crisis and limit the damage
During a cyberattack, every minute counts. Our incident response experts guide you step by step to contain the threat, eradicate the intruder, and quickly restore your operations.
When a cyberattack hits, every minute counts
A ransomware alert, a suspected data leak, unusual behavior on the network… Faced with a confirmed or suspected security incident, chaos and panic can make things worse. Without a structured response plan and an experienced team, you risk losing precious time, worsening the financial and legal impact, and eroding your clients’ trust. We are your emergency cybersecurity response team.
An attack is not a question of “If”, but of “When”
Even with the best protections, an incident can happen. The difference between a controlled crisis and a disaster comes down to preparation and reaction.
Limit financial damage: A fast and effective response significantly reduces the total cost of a data breach (fines, lost business, remediation costs).
Protect your reputation: Handling the crisis with professionalism and transparency preserves the trust of your clients and partners.
Meet your legal obligations: Laws such as Quebec’s Law 25 and GDPR impose strict deadlines for reporting certain breaches. An organized response is critical to stay compliant.
Turn the incident into a lesson: A solid post-incident analysis lets you durably strengthen your security and avoid a repeat.
⏳ Time is decisive: An IBM Security study shows that companies that contain an incident in less than 30 days save on average more than $1 million compared to those that take longer. A dedicated response team makes all the difference.
- Drafting or review of your Security Incident Response Plan (IRP).
- Deployment of lightweight forensic tools and logging capabilities.
- Briefing and clear role assignment (who does what during a crisis?).
- Confirmation and qualification of the incident: Is it a false alert, an attempt, or a confirmed compromise?
- Initial forensic analysis to identify the entry point, the scope (which systems/data are affected?), and the attacker’s tools and methods.
- Estimation of the business impact, immediate and potential.
- Immediate actions to isolate the threat: Network disconnection of a system, disabling compromised user accounts, blocking malicious IP addresses.
- Short- and long-term containment strategy to prevent the attacker from spreading or persisting.
- Assessment of the persistence an attacker could establish.
- Determination of the ultimate business impact (which data is accessible? what control can be obtained?).
- Complete removal of the attacker’s presence from affected systems (malware removal, closing backdoors).
- Secure restoration of systems and data from clean backups.
- Integrity verification of restored systems before putting them back into service.
- In-depth root-cause analysis: “How could this have happened?”.
- Technical and organizational recommendations to fix the weaknesses that enabled the incident.
- Updates to policies, configurations, and plans.
Process
The NIST framework in action: A structured intervention in 6 key phases
We follow the proven framework of the National Institute of Standards and Technology (NIST) to guarantee a complete and methodical response, even in the middle of a crisis.
Help tailored to your level of preparation and crisis
Being ready
Preparation & Planning:
Creation/validation of your IRP, tabletop simulation workshops, deployment of detection capabilities.
A serious alert
Proactive response retainer:
Priority 24/7 access to our team. On an alert from your SOC or a tool, we immediately investigate to confirm or rule out the incident.
An active crisis
Emergency intervention:
Immediate deployment of our team (remote or on-site if needed) to manage every phase of the response, from detection to recovery.
After the storm
Forensic analysis & report:
In-depth investigation to understand the attack, provide evidence for insurance/law enforcement, and recommend solid corrective measures.
Battle-tested experience and the composure you need
- Experienced, Battle-Tested Team: Our responders have handled real incidents (ransomware, data leaks, compromises) across many industries.
- Forensic Approach: We preserve digital evidence in an admissible way, essential for law-enforcement investigations and insurance claims.
- Clear, Structured Communication: We keep you informed, jargon-free, and help you communicate internally and with external stakeholders (clients, authorities when needed).
- Direct Link to Your SOC: If you are a client of our SOC as a Service, the handoff from detection to response is seamless and instant.
« Lorsque le ransomware a frappé, la panique s'est installée. L'équipe de Sécurité Info Services a pris les commandes en moins d'une heure. Ils ont contenu l'infection, nous ont guidés dans la communication avec nos clients et nous ont aidés à restaurer nos systèmes à partir de sauvegardes. Sans eux, nous aurions probablement fermé boutique. »
Preparation is your best insurance
Don’t get caught off guard. Assess your ability to respond, or contact us immediately during a crisis.
Download Our “SMB Incident Response Plan (IRP)” Template
"*" indicates required fields